Service
Artificial intelligence in your business, where it gives you a real advantage.
I bring artificial intelligence into your company’s processes when it saves time or improves service for your customers. I build assistants and chatbots that answer from your own content, smart search across internal documents and AI agents that handle tasks for you. We start from one specific case and check that it works.

- Timeline
- Depends on what you want to achieve
- Who it’s for
- SMEs, companies and professionals
- Where
- Anywhere in Italy, remote too
- Your contact
- Francesco Scarparo, from idea to launch
When does AI make sense for a business?
It makes sense when there is repetitive work made of text, questions or documents, and someone spends too many hours on it.
Customers keep asking the same questions and answering them all takes time away from everything else.
The information exists, in manuals, contracts and procedures, but nobody can find it when they need it.
Every day someone reads emails, requests and forms just to sort and summarise them.
You have plenty of sales and customer data and would like to understand it without spending days in Excel.
What I can bring into your business
I choose the tool to fit the problem, and these are the solutions I build most often.
Chatbots and assistants
A chatbot is an assistant that answers customers or colleagues in writing. I connect it to your information, on your website, on WhatsApp or inside your tools, and it hands the conversation to a person when needed.
Document search with RAG
RAG is a technique that makes the AI answer from your own documents and show where each piece of information comes from. You find straight away what you now dig for across folders and PDFs.
AI agents
An AI agent is a program that uses artificial intelligence to carry out a task in several steps, such as reading a request, looking up data and drafting a reply. It only gets the permissions it needs and asks before important actions.
Text and data analysis
AI can summarise meetings, sort emails and requests, extract data from invoices and forms, or read your sales figures and tell you what is changing.
AI inside your software
I add AI features to your website, management system or app, as in MeetMind, which transcribes meetings and turns them into summaries, decisions and tasks.
Safe data and clear rules
We decide together where data ends up and who can see it. People always know when they are talking to an AI system, as the European AI Act requires.
How I work on an AI project
We start from a specific problem rather than from the technology. You tell me where time is being lost and we pick a first case, small enough to test quickly and useful enough to show whether it is worth it.
Then I build a first version with real data and we try it with the people who will use it every day. We check the answers, fix what does not work and only then extend it to other processes, choosing the most suitable model each time among OpenAI, Claude and Gemini.
Timeline
How long does it take to bring AI into a business?
It depends on what you want to achieve. An assistant that answers from your documents takes less time than an agent that works inside your management system and takes actions for you. That is why we usually start with a trial on a single case, and the timeline for extending it goes in the quote.
Yes, and that is often where it shows the most, because a few people cover many different jobs. Start from a repetitive, well defined task, such as answering common questions or sorting requests, and check the result before investing more.
We handle it carefully from the start. I choose services and settings that do not use your data to train their models, send the AI only the information it needs, and we decide together who can see what.
Yes, just as a person can misunderstand a question. That is why I make the AI answer from your sources, ask it to say when it does not know something and leave important decisions to a person. During the trial we review the answers together.
Yes. The European AI Act requires people to be told when they are interacting with an AI system, and it is also a matter of trust. We say so clearly in the chatbot and always leave the option to talk to a person.
A chatbot answers questions. An AI agent can also act, for example by looking up an order in the management system, drafting a quote or updating the CRM, the tool where you follow customers and deals. That is why an agent gets limited permissions and tighter checks.
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